Refund Policy & Guarantee

1. Eligibility for Returns

To qualify for a refund under our 60-day satisfaction policy:

• Your request must be submitted within 60 days of the original purchase date.
• The return request must cover products purchased directly through our official site.
• Both unused and opened bottles/containers are eligible for return under the terms of our guarantee.

2. How to Initiate a Return

To start the return process, please follow these steps:

1. Contact our Customer Support team via our Contact Us page or customer support email with your order number.
2. Receive a Return Merchandise Authorization (RMA) number and the designated return warehouse address.
3. Package your remaining bottles securely with the RMA number included inside or on the package exterior.
4. Ship the return package using a trackable shipping carrier.

3. Return Shipping Costs

Customers are responsible for covering return shipping fees. We strongly recommend using a tracking service, as we cannot issue refunds for returned items that are lost in transit without proof of delivery.

4. Refund Processing Time

Once your return package is received and inspected at our fulfillment facility, your refund will be processed promptly:

• Refunds are issued back to the original method of payment (credit card, debit card, or electronic payment method).
• Please allow 3–5 business days for refunded amounts to reflect on your financial statement, depending on your card issuer or bank.

5. Damaged or Defective Items

If your package arrives damaged, defective, or missing items during shipment, please contact our support team immediately upon receipt so we can arrange a replacement at no additional charge.

6. Contact Us

If you have any questions regarding your order status, shipping, or return processing, please reach out through our Contact Support page.